FAQ
QUICK ANSWERS.
Which payment methods do you accept?
Three options at checkout: UPI (PhonePe, GPay, Paytm and more), credit or debit cards saved in your payment app, and cash on delivery. For UPI and card, WhatsApp opens after you place the order and our team sends you a payment request.
Do you offer cash on delivery?
Yes. Cash on delivery is available on serviceable pincodes. Check your pincode on any product page.
How does the 5% cashback work?
Pay by UPI or card and you earn 5% of the amount paid as cashback points. The points are added to your account once your order is delivered, and you can see your balance in My Account next to your name. Cashback isn’t paid out as cash.
How do I use my cashback points?
At checkout, tick Claim cashback points. Your available balance is taken off the order total and deducted from your rewards once the order is placed. If that order is cancelled, the points go back to your balance.
How long will delivery take?
Within 20 km of our dispatch point we deliver the same day by instant local delivery, usually within a few hours. Further away we use standard courier: 2 – 3 days up to 300 km and 5 – 8 days beyond. Shipping is free on every order. See Shipping & Delivery.
How can I track my order?
Open Orders and tap Track order. WhatsApp opens with your order number and phone already filled in, and our assistant replies with the latest status.
How do I cancel an order?
Open Orders, tap Cancel order, pick a reason and confirm. You can cancel until the order is dispatched. UPI and card payments are refunded within 5 – 7 working days, and any cashback points used are returned. Orders can’t be cancelled after delivery.
Can I return an item?
Only if it arrives damaged or you receive the wrong item. Tell us within 7 days of delivery using Need help with this order? on the Orders page, with photos. See Returns & Exchange.
Can I exchange an item if it doesn’t fit?
Yes, for a different size of the same product, within 7 days of delivery and subject to availability. The item must be unused with tags attached. We don’t exchange for a different colour, style or product.
How do I find my size?
Use our size guide to compare your chest, waist or foot measurements. If you’re between sizes, go one size up for a relaxed fit.
How should I wash my MOSALI activewear?
Wash in cold or lukewarm water with mild detergent, turn printed items inside out, and avoid bleach. Dry in shade to keep colours and prints looking fresh. Always check the care label on your item.
How do I contact you?
Tap Chat with us on any page to message our WhatsApp assistant, use the contact page, or email support@mosali.store. We reply within one working day.