PRIVACY POLICY

Last updated: October 2026

MOSALI (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use mosali.store, how we use it, and the choices you have. We handle your data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

INFORMATION WE COLLECT

• Details you give us: name, mobile number, email address, delivery and billing address, and order information.
• Your mobile number and a one-time password (OTP) when you sign up or log in.
• Messages you send us through WhatsApp, email or the website.
• Technical data such as device type, browser and pages visited, collected through cookies and analytics tools. Your recently viewed products are stored on your own device.

HOW WE USE IT

• To create your account, verify your mobile number and keep your account secure.
• To process and deliver your orders and handle exchanges or refunds.
• To send order updates by SMS, WhatsApp and email.
• To respond to your questions and provide customer support.
• To send offers and news only if you have agreed to receive them. You can opt out at any time.
• To improve our website and prevent fraud.

PAYMENTS

Online payments are processed by our payment gateway partner. We do not store your card, UPI or bank credentials on our servers.

SHARING YOUR INFORMATION

We do not sell your personal information. We share it only with service providers who help us serve you, such as payment gateways, courier and shipping partners, SMS and WhatsApp messaging providers and email services, and only as much as they need. We may also share it where the law requires.

HOW LONG WE KEEP IT

We keep your information for as long as your account is active and as needed for orders, accounting and legal requirements, then delete or anonymise it.

COOKIES

We use cookies to keep your cart working, remember your preferences and understand how the site is used. You can disable cookies in your browser, but some features may not work properly.

YOUR RIGHTS

You can ask us to access, correct or delete the personal information we hold about you, or withdraw your consent to marketing messages, by contacting us at the details below.

GRIEVANCE OFFICER

Hardik Gowda
Email: support@mosali.store
Phone / WhatsApp: +91 77997 79715
Karol Bagh, Delhi, India
We acknowledge complaints within 48 hours and aim to resolve them within one month.

CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be on this page.